Shipping policy

Royal Empire Mart

Thank you for shopping with Royal Empire Mart. We are committed to delivering your order quickly, safely, and efficiently. Please review our shipping policy below for important details regarding processing, shipping times, and delivery.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Orders placed after 5:00 PM (local time) will be processed the next business day.

  • During high-volume periods (sales, holidays, promotions), processing times may be slightly extended.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated Delivery Times:

  • Domestic Shipping: 5–10 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other unforeseen circumstances.

3. Order Tracking

Once your order ships, you will receive a tracking number via email.
Please allow 24–48 hours for tracking information to update.

If you do not receive tracking information within the expected timeframe, please contact us.

4. Incorrect Address Disclaimer

Please ensure that your shipping address is correct at checkout.

Royal Empire Mart is not responsible for:

  • Orders shipped to incorrect addresses provided by the customer

  • Lost or stolen packages confirmed as delivered by the carrier

If you notice an error in your shipping address, contact us immediately at [naeemhajra96@gmail.com].

5. Lost or Damaged Packages

If your package arrives damaged or is lost in transit:

  1. Contact us within 5 days of delivery.

  2. Provide your order number and photos (if damaged).

  3. We will work with the shipping carrier to resolve the issue.

6. Shipping Delays

While we strive to deliver orders within the estimated timeframes, Royal Empire Mart is not liable for delays caused by:

  • Shipping carriers

  • Weather conditions

  • Customs clearance

  • Natural disasters

  • Incorrect shipping information

7. Contact Us

If you have any questions about your shipment, please contact us at:

Email: [naeemhajra96@gmail.com]
Store Name: Royal Empire Mart

We are happy to assist you.